Customer Info


Cycle Replacement Representative

£14k basic (OTE £17k)
Closing Date


Are you passionate about bikes and cycling? Do you want to be part of the cycling revolution? Here at Wheelies HQ we are looking for enthusiastic, outgoing and friendly individuals to join us at what is an exciting time in the cycling industry. Wheelies are a major online retailer and the UK’s largest insurance replacement provider based over two purpose built sites in Swansea, South Wales.

We pride ourselves on offering a fantastic buying experience and the highest levels of service to all our customers across all parts of our company.

We are currently recruiting for one of our busiest teams, so if you’re proactive, with fresh ideas and want to make a difference to our customers, we’d love to hear from you.

Cycle Replacement Representative

You will become part of our dedicated insurance replacement team where your responsibilities will include order processing, incoming and out going telephone calls with no cold calling, plus helping and advising our customers on the best choice for them. Previous bike knowledge is definitely advantageous.

The job

  • You’ll be arranging the replacement of cycles and accessories on behalf of leading UK Insurance Companies
  • You’ll be updating the customer database with new claims and contacting policy- holders to discuss the claims
  • You’ll be arranging replacement cycles and their despatch to policy-holders, a large stock holding will aid this process
  • You'll be using custom order management systems and Microsoft software to process orders

The person

  • You are an excellent communicator, with good keyboard and telephone skills
  • Have the enthusiasm to deliver a fantastic level of service to our customers
  • Have a sales/call centre background
  • You are computer (especially Microsoft) literate
  • Work well in a team and as an individual
  • Ability to work under pressure and solve problems
  • Ability to absorb and formulate new knowledge
  • Have a flexible approach to the hours of work
  • You'll be receiving phone calls on a daily basis about anything and everything to do with cycling. It'll help if you know your way around - but you'll be surrounded by experts should you need help!

What we can offer

  • You will get an excellent opportunity to become involved in the cycling industry with a leading and constantly expanding cycling retailer.
  • You’ll be working 40 hours a week on rota between 08.00 – 20.00 with overtime as required.
  • Starting Salary £14k basic (OTE £17k)
  • We will of course provide you with on going fully tailored training programmes
  • An exciting staff benefits package

To apply

To apply for this role, please email your covering letter and CV to dawied@wheelies.co.uk

Closing date for applications is: N/A

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