BIKE INSURANCE REPLACEMENT
Losing a bike is never easy, especially when you’ve loved and cherished it and if something were to happen to it, you want to feel confident that your insurance company is working with the best in the market at getting you going again. In our 25 years’ worth of experience, we’ve encountered all different kinds of bicycles, there’s nothing that doesn’t surprise us.
3 SIMPLE STEPS
A policyholder reports a claim to an insurance company and a claims handler passes the details onto us. We then contact the policyholder to discuss the claim.
One of our trained cycle validation experts ask the policyholder about the bike that has been lost or damaged.
We give the policyholder details of one or more suitable replacement bikes on a like-for-like basis. If need be, the policyholder can check all available options on our website.
The policyholder tells us what replacement bike they are happy with and we confirm sizing and specification
LET'S GET STARTED
What type of bike are we replacing?
Replacing something else? Try one of the categories below:
ESSENTIALS - GET MORE FOR YOUR RIDE
Here are some handy essentials that are often bought along with a replacement bike.
If your voucher does not cover your basket total, remember you can top-up with a card or even finance*
WE'RE HERE TO HELP
Need more information or want to discuss your replacement with one of our knowledgeable bike specialists?
You can contact us by:
Frequently asked questions
Each claim is passed on to us from your insurance provider. We will use the information given with the claim, or contact you to discover more details, to determine the value of the bikes and accessories that have been lost. Our expert insurance team have access to a comprehensive database that holds details of more than 48,000 bike models sold in the UK since the 1980s. This database can be used to pinpoint the specification of your bike, which we can then translate to the closest available model. A member of our team will then contact you to let you know what bike we have selected and the equivalent value.
If your claim has been validated by your insurance provider, Wheelies will receive the claim information and then contact you to let you know that we will be sending out the bike your insurance company has determined is the best replacement for you.
If we have validated your claim, but the bike we have put forward is not what you would like, you then have the option of receiving an insurance voucher of the same value as the claim. This voucher can then be used on the Wheelies website to purchase whatever bike you choose.
Simply browse the Wheelies website and add any items you would like to your basket. When on the basket page, there will be a voucher field below the list of your selected products. Click ‘yes’ you have a voucher, then enter your unique insurance voucher code in the field and click apply. Your voucher value will then be discounted from your basket value.
Unfortunately, student discount, and all other promotional discounts cannot be used in conjunction with insurance voucher codes.
Of course. Once you are ready to check out, simply enter your voucher code as explained above. Your voucher value will be discounted and then you can easily pay the remaining balance. This can be done via card or PayPal, as well as on finance if the excess value of your basket is £250 or more.