Cycle Replacement

Reducing the cost of bicycle claims

Wheelies Direct’s Cycle Replacement Division was established in 1992 in response to demands from several major insurance companies. Since then, we have established Wheelies Direct as one of the leading claims service providers for the UK insurance industry.

We have developed services which add increased value within our insurance clients' supply chain.

Expert validation

Wheelies Direct’s customised validation software and the largest historic database of cycles in the UK, enables our experienced claims handlers to accurately validate claims. This facilitates the elimination of over-inflated and fraudulent claims.

Management Information

Wheelies Direct will provide you with bespoke Management Information (MI) enabling you to control and maximise the scheme's benefits. MI can be produced in bespoke format to ensure that you have instant access to the information that matters.

Delivery excellence

Qualified technicians

Wheelies Direct only use qualified cycle technicians. This enables us to ensure that every cycle supplied to your customers will meet the exacting standards required of such a product. The quality and safety of such a product supplied by Wheelies Direct is our foremost priority.

Exceeding expectations

The service standards that Wheelies Direct are able to deliver will enable you to exceed your customers' claims expectations. The speed and professional approach of our claims centre staff enables Wheelies Direct to supply 91% of replacement cycles within 48 hours of instruction*. (*Under a scheme of full delegated authority)

Extensive product range

Wheelies Direct are an independent cycle dealer and as such are able to supply over 140 cycle brands. This combined with our experience in market trends enables Wheelies Direct to maintain large stockholdings of the products required to service your claims.

Dedicated to protecting your interests & understanding your needs

Customer care

Customer care is Wheelies Direct’s No.1 priority. In order to achieve the high levels of customer care demanded by today’s consumer, Wheelies Direct have invested heavily in staff training. In addition, Wheelies Direct have a 24 hour customer care help line which is available to both our insurance clients and their claimants.

Wheelies is proud to have achieved the Investor in People status. This national standard was developed in 1993 by a partnership of leading businesses and national organisations, to improve business performance through staff development. For more information, see www.iipuk.co.uk.

This International Quality assurance Standard assesses the ability of a business to meet customer and relevant regulatory requirements. Our ISO9001 accreditation is proof of Wheelies Direct's ability to achieve top-quality service and customer satisfaction.

Our promise to you

At Wheelies Direct we believe in the old fashioned ethic that the customer must always come first. With Wheelies Direct’s cycle replacement scheme we see this sentiment as doubly important as with each claim we have two customers – the Insured and You.

Talk to us about a replacement scheme

Wheelies Direct can add value to your business. Please fill in your details below and a member of our business development team will contact you: