Whilst we have taken all reasonable care to ensure that the information contained within these pages is accurate and current, we do not accept any liability for errors, omissions or changes to product specifications. We reserve the right to add, amend or delete information from this site at any time. You are advised to contact us for verification should you wish to rely on any information.

Privacy statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. Webmaster@wheelies.co.uk

Customer Discounts/Offers

Wheelies offer a range of benefits to previous customers and promotional offers to both new and existing customers, these offers are not valid for items purchased as part of an insurance replacement. The following rules apply to website offers, promotions and existing customer benefits:

• Discounts are ONLY redeemable for purchases made on this website (Wheelies.co.uk)
• Discounts are only valid until the date published.
• We reserve the right to end any website offers and promotions at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

Existing customer benefits

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions apply:

• Discounts will only be available on order values over the amount stated in the offer.
• Only one Discount may be used per customer per transaction.
• Existing customer benefits cannot be used in conjunction with website offers and promotions.
• Customer benefits do not guarantee a discount on all products in your basket and the benefit applied will be the best we can offer up to the level of your benefit.

Website offers and promotions

Wheelies may run multiple promotions at any given time. Each promotion will be subject to its own rules which must be met in order to be redeemed in the checkout. In addition to the individual promotion rules the following rules also apply:

• Website offers and promotions cannot be used in conjunction with existing customer benefits.
• Where a customer is eligible for customer benefits and has a website offer or promotion in the basket, the higher of the two offers will apply.

As a company we have several divisions of the business, we are in the process of differentiating the insurance division from our mail order section. As a result of this we now have two separate websites.

The guidelines set out for validating insurance replacements are that all replacements are of like for like quality to the item/s lost and the costs are based on manufacturers suggested retail prices not sale or discounted prices.

The insurance replacement website www.wheeliesdirect.co.uk is tailored to comply with these guidelines and all prices advertised are manufacturers suggested retail prices.

All goods replaced as part of an insurance claim are sold at manufacturers suggested retail prices, however if you have exceeded the funds available towards the replacement any shortfall will be subject to the applicable discount as agreed by your insurance company. All prices on the Mail order website are not subject to any further discounting.

For this reason we will only work to the prices advertised on the Insurance replacement website www.wheeliesdirect.co.uk

Wheelies website and social networking competition rules

These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Rules ("Rules") and apply to competitions ("Competition") featured on the Wheelies.co.uk website and Social Networking pages unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Rules. Rules specific to each Competition are displayed in a notice on the page for such Competition ("Competition Notice") and are incorporated into the Rules. In the event of any dispute regarding the Rules, conduct, results and all other matters relating to a Competition, the decision of Wheelies Direct Ltd shall be final and no correspondence or discussion shall be entered into. Wheelies Direct Ltd reserves the right to (i) cancel promotions, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavour to notify changes to entrants and potential entrants). Wheelies Direct Ltd reserves the right to disqualify any entry from the competition if in its sole judgment the entrant has not complied with these terms and conditions.

There will be one winner selected from all of the entrants.

Employees of Wheelies Direct Ltd and their immediate family members are not permitted to enter Wheelies competitions.

The winner will be notified by email within 14 days of the draw in the relevant month. Wheelies Direct Ltd decision will be final and no correspondence will be entered into. If any winner fails to claim their Prize within 14 days of being notified, Wheelies Direct Ltd reserves the right to award the Prize to an alternative winner.

The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives. Wheelies reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control. Proof of posting or emailing cannot be accepted as proof of delivery. Wheelies Direct Ltd cannot accept responsibility for any lost or undelivered entries/posts. Winners may be requested to take part in promotional activity and Wheelies Direct Ltd reserves the right to use the names of winners and social media addresses in any publicity. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual's prior consent. Data relating to entrants will be retained by Wheelies Direct Ltd for a reasonable period after the Competition closes to assist Wheelies Direct Ltd to operate competitions in a consistent manner. Wheelies Direct Ltd cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize. Wheelies Direct Ltd is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination of these, including any injury or damage to entrant's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the Competition.

Newsletter Prize Draw

The prize draw will commence at 00.00 GMT on the 1st of every month and will close at 23.59 on last day of every month. Only one entry per person is permitted.

By entering this Prize Draw, you agree that your details including your email address may be used to keep you informed about Wheelies Direct Ltd promotions, products and news. Wheelies Direct Ltd complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with any third parties for marketing purposes.

Winners of the prize draw agree to take part in publicity related to the Promotion, including but not limited to social media sites such as Facebook, Twitter and Pinterest.

Entrants must be 18 years or over.

Employees of Wheelies Direct Ltd and their immediate family members are not permitted to enter the prize draw.

Wheelies Direct Ltd reserves the right to (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavors to notify changes to entrants and potential entrants). Wheelies Direct Ltd reserves the right to disqualify any entry from the prize-draw if in its sole judgment the entrant has not complied with these terms and conditions.

There will be one winner selected from all of the entrants. The winner will be drawn on the first week of the calendar month following entry. The winner will be notified by email within 14 days of the draw in the relevant month. Wheelies Direct Ltd decision will be final and no correspondence will be entered into.

If any winner fails to claim their Prize within 14 days of being notified, Wheelies Direct Ltd reserves the right to award the Prize to an alternative winner. The Prize is non transferable, non refundable and non negotiable. There are no cash alternatives. Wheelies Direct Ltd reserves the right to substitute the Prize for one of its choosing which has a value the same or greater than the original Prize in the event of circumstances outside of its control.

Previous prize draw winners:

August 2012: Sean Cockrell

July 2012: Andrew Green

June 2012: Stephen Holding

April 2012: Colin Bailey

Sales & Enquires

For sales and enquiries, please call our friendly sales team on 01792 560672, Monday - Friday between 9:00am - 8:00pm, Saturday between 9:00am - 1:00pm.

All our calls may be recorded for training and quality purposes.

Customer Care

Our customer care department is available Monday - Friday between 9am and 5.30pm on 01792 560672

Availability and pricing

All products displayed are subject to availability. A Wheelies sales representative will inform you as soon as possible if the goods you have ordered are unavailable or if the item(s) are available to place on order. All prices displayed on wheelies.co.uk are subject to change without notification. While Wheelies will make every effort to ensure the prices displayed on the website are correct, prices are not guaranteed to be accurate. Prices and availability quoted on printed material was correct at time of publishing, however is subject to availability and price changes. In circumstances where prices differ to those displayed, a Wheelies sales representative will inform you before dispatching the order and you will have the option of continuing with the order or not. All product prices are inclusive of VAT.

Returns

At Wheelies we guarantee to only send you quality products and we inspect everything thoroughly before we send our goods out to make sure they're in perfect condition. We also carefully package and protect everything so that it doesn't get damaged on its way. However, should you need to return an item, here is what you can do:

Returns Policy

365 Day Returns - Wrong size/colour or unwanted item

We want you to be completely satisfied every time you shop with Wheelies. Under The Consumer Protection (Distance Selling) 2000 you have the right to cancel your order* and return it to us for a full refund (excluding any return postage costs (if applicable)) within 7 days of receiving your order. We ask that you return all orders with their original packaging and tags still intact.

We extend your right to return your order to us anytime within 365 days of the order. If you wish to return an order as part of this offer all goods must be returned in a fully resaleable condition with all tags intact. Extra care must be taken when trying on clothing and please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. A full refund will be provided (excluding any return postage costs (if applicable)). To return your items, please see our returns procedure.

* Unfortunately we are unable to accept any returns on CD/DVD’s or audio software that have been opened

I want to cancel an order.

Cancellations prior to your order being shipped can be accepted by email (sales@wheelies.co.uk or by telephone (open 9am – 5pm).

If the order has been completed and shipped, please refuse any delivery of cancelled goods. Alternatively a return will need to be arranged using the returns procedure below. We will refund the full amount of the order including any postage costs up to a maximum of £25 within 30 days. Please contact us if your return exceeds this amount.

My product has arrived faulty or damaged.

We try our best to ensure items arrive in a good condition. In the rare event of a problem with your delivery, please either do not accept delivery or sign for the item as "damaged", or "unchecked" if you do not have the opportunity to inspect on delivery. You must inform us by email (sales@wheelies.co.uk) or telephone of any such problems within 7 working days. We can then take the best course of action for you and the particular item. Please note that proof of purchase is required with all potential warranty claims. If you return something due to it being faulty or damaged we will refund the full amount of the order including any postage costs up to a maximum of £25 within 30 days. Please contact us if your return exceeds this amount.

I need to return a product under warranty.

In the event of a warranty problem with a product, please inform us by email (sales@wheelies.co.uk) or telephone. We can then take the best course of action for you and the particular item. Please note that proof of purchase is required with all potential warranty claims. If you return something due to it being faulty or damaged we will refund any postage costs up to a maximum of £25. Please contact us if your return exceeds this amount.

I’ve received an item that I did not order.

If we sent you something you hadn't ordered, you need to notify us within 7 working days by email (sales@wheelies.co.uk) or telephone. You can return the item within 30 working days unused and in its original packaging. We will refund you the full amount of the order including any postage costs up to a maximum of £25 within 30 days. Please contact us if your return exceeds this amount.

Returns procedure:

Step 1: Returning your items couldn’t be simpler. Please select the parcel size below that you wish to return:

+ For parcels up to 10kg and with cabin baggage dimensions (50x30x30cm) you can return your items free of charge using CollectPlus.

+ For parcels exceeding 10kg or items over the cabin baggage dimensions (+50x30x30cm) you can return your items through our Standard Returns.

Returning a product under the WEEE Regulations
What do the WEEE regulations mean?

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

When you buy a new Electrical or Electronic product from us either online or in-store, we will take back your old item on a like-for-like basis. This will prevent it going into a landfill site by being disposed for recycling.

If the item is too large, contact us to arrange a return. Please note that this is not a free service.

Disposing of electrical equipment?

There is of course no reason why you can’t drop off your old electrical equipment at a recycling site local to you, whether you have just bought a new item or want to get rid of old equipment regardless.

By taking your waste electrical products to one of the registered amenity sites, you can be confident that they will be subjected to a monitored and controlled recycling process, thereby preventing these products being sent to landfill. You can locate your closest participating collection site by entering your postcode at www.recycle-more.co.uk

How do I recognise WEEE products?

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below which will help you identify products as WEEE.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.