General
Whilst we have taken all reasonable care to ensure that the
information contained within these pages is accurate and current, we do not accept
any liability for errors or omissions. We reserve the right to add, amend or delete
information from this site at any time. You are advised to contact us for verification
should you wish to rely on any information.
Privacy statement
We are committed to protecting your privacy. We will only use the information that
we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and
secondly, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us or from another
trader in the future.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete
or correct it promptly.
The personal information which we hold will be held securely in accordance with
our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area)
we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser. You can
usually modify your browser to prevent this happening. The information collected
in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email
us. Webmaster@wheelies.co.uk
Distance Selling
You have the right to cancel your order within 7 days,
starting from the day after you receive the goods.
Item/s must be returned in the original packaging, unused and unopened within 7
days of notification to cancel. The goods are to be returned at the customers expense.
Proof of postage will be required as Wheelies Direct or unable to accept liability
for loss or damage whilst in transit back to us.
Your refund will be done with 30 days of receipt of returned goods .
All items must be returned complete, unused, unopened and in the same condition
as received, together with the original box and packaging in an undamaged and reusable
condition.
Refunds will not be done until the goods are received and inspected.
Customer Discount Code Offers ("Discounts")
Where you use a valid promotional code we have issued in conjunction with your purchase, the following
additional terms and conditions apply:
- Discounts will only be available on order values
over the amount stated in the offer.
- Discounts are only valid until the date published.
- Discounts are ONLY redeemable for purchases made on this website (Wheelies.co.uk)
- Only one Discount may be used per customer per transaction.
- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.
IMPORTANT: We try very hard to ensure that all information on this site is accurate.
However, just occasionally, an error can occur. If we discover an error in the price
or description of a product you have ordered, we may cancel your order at any time
up to the point we send the product(s) to you. We will contact you where we become
aware of an error and ask you whether you wish to continue with your order at the
correct price or cancel it. If we do cancel your order you will receive a full refund
of any charges paid in advance.
Customer Care
Our customer care department is available Monday - Friday
between 8:00am and 5:30pm on 01792 583000 option 3.