Orders & Delivery
How do I place my order?
1. Online: Once you have found the item(s) you require simply
add them into your shopping basket and proceed to our easy to use checkout. When
you have finished entering your details click on the confirm button.
2. Telephone: Our dedicated team are available Monday to Friday
9:00am - 6:30pm to take your order on 01792 560 672.
3. Post: We accept payment by cheque or postal orders to the address
below. For security reasons Wheelies ask that no credit card details are
sent in the post.
Wheelies Direct Ltd
Swansea West Industrial Park
What are the delivery costs?
We offer Free UK Delivery on all orders.
*Including: Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands and Scottish Islands.
Standard delivery is normally 2 - 5 working days
Regrettably we are currently unable to ship outside the UK.
Next day delivery
Currently we do not offer next day delivery through our website, however it is available on phone orders.
Just give our friendly staff a call and they will talk you through your available delivery options.
For amended Christmas operating hours please visit our Contact us page.
We offer Christmas delivery on all orders placed up until Wednesday 18th December, 12pm.
If you want to order after this date please do not hesitate to give us a call on 01792 560 672
and we will be able to tell you if your order can still arrive in time.
If you want to purchase a bike between 18th December and 12pm 20th December please ring our customer
services team and they will confirm if your bike can be delivered before Christmas Day.
*Only applies on products which are usually dispatched within 1 – 3 days.
What guarantees do you provide?
Thanks to the Distance Selling Regulations you can buy in confidence knowing that
you have the same if not better guarantees than if you were to purchase from a retail
store. For example, you have the right to cancel your order within 7 days, starting
from the day after you receive the goods. All products are sourced from official
UK importers and covered by manufacturers warranty.
When will my order arrive?
We always aim to despatch your goods with 24 hours of receipt of your order. If
due to availability this is not possible we will contact you to keep you informed.
How will my cycle purchase arrive?
We pride ourselves on going that extra step to ensure you will be satisfied with
your cycle, that is why Wheelies have boxes tailor made.
Will my cycle be a flat pack?
All cycles supplied are fully built and made ready to ride by Cytech qualified technicians
before the pedals are removed and the handlebars turned in order to repackage.
When will my card be charged?
Your card will be charged on the day of despatch. If for any reason part orders are despatched you will only be charged for the goods on that consignment.
The excess payment for Insurance Customers may be taken prior to the despatch date.
Please note that if you pay via PayPal your payment is taken instantly. It is not possible to delay PayPal payments and you may therefore pay before despatch takes place.
I am not happy with a product/service . How do I make a complaint?
We pride ourselves on customer satisfaction and will try to rectify any problems
you may have. You can email us at
firstname.lastname@example.org or write to the above address. We will acknowledge
receipt and set about resolving the situation immediately.